Use this article to change the sender name your recipients see in their inbox when you send a newsletter from myflow, and to tell the sender name apart from the sender email, the subject line and the preview text.
How do I change the sender name on my newsletters in myflow?
The sender name is the name shown above the subject line when your newsletter arrives in your recipient's inbox. In myflow, the sender name is not a field you edit yourself. myflow support sets it for you, and the change takes only a few seconds.
Contact myflow support in the chat and ask to have your sender name changed.
Give support the exact name you want, spelled and capitalized the way it should appear in the inbox.
Support applies the change while you are still in the conversation.
Reload the page in myflow.
Your newsletters are now sent with the new sender name. If you want to check the result before sending to everyone, send a preview to yourself first and check the update.
Does the sender name work the same with SMTP and the myflow mail server?
Yes. The sender name on your newsletters works the same way with both delivery methods in myflow: with SMTP and with the myflow mail server, the sender name is set by myflow support on request, not in your own myflow settings. Switching between the two delivery methods does not change your sender name.
What is the difference between the sender name, the sender email, the subject line and the preview text?
Four different things appear in your recipient's inbox when you send a newsletter from myflow, and only one of them is changed by myflow support. The table below shows what each one is and where it is set.
What it is | Where it is set |
Sender name — the name shown above the subject line in the inbox | Changed by myflow support on request |
Sender email — the "From" address your recipients see | You set it yourself under Settings > Communication settings when you use SMTP |
Subject line — the title of the newsletter | You write it in the newsletter itself, for each newsletter you send |
Preview text — the short text shown after the subject line | You write it in the newsletter itself, for each newsletter you send |
Changing the subject line or the preview text of a newsletter in myflow does not change your sender name. Only myflow support can change the sender name.