The Orders page gives you a complete overview of all purchases made through your payment methods. You can track payment statuses, view order details, see when a buyer's access ends, and cancel orders when needed.
Go to Toolbox > Payments > Orders in the sidebar navigation.
Browse your order list - each row shows the customer, payment method, amount, and status.
Click on an order to expand it and see more details.
How do I see when a buyer's access ends?
When a myflow order gives access for a limited time, the order shows Access ends on and the date below the products, in Toolbox > Payments > Orders. An order has an end date when:
the payment method uses Limited time under Access to included products, or
the order is a subscription (Recurring payments) that has been cancelled.
On that date, the buyer loses access to the courses, communities and coaching sessions the order gave them. Orders with Lifetime access and subscriptions that are still running don't show an end date. Read how to set the access period in How to create a payment method in myflow.
What happens to access when a subscription is cancelled?
When a myflow subscription (a payment method with Recurring payments) is cancelled, the buyer keeps access until the end of the period they have already paid for. After that, myflow removes the access to the courses, communities and coaching sessions the subscription gave them. The order shows the date as Access ends on.
If a subscription is cancelled directly in Stripe instead of in myflow, the buyer keeps access for 7 days after the last paid period ends.
If you need to give a buyer access again, you can restore a revoked course license on the contact card, under the Licenses & memberships tab. See How to navigate the contact card in myflow.
Update or cancel order
Open the order you want to update.
Change the payment status to keep your financial records accurate.
Click the Credit button to cancel the order.
A credit invoice will automatically be sent to the buyer's email.
⚠️ Important: Crediting an order sends a credit invoice but does not issue a refund. myflow does not handle payments directly - you will need to process the refund through your payment provider (Stripe or your bank) separately.
Filter and search orders
Use the filter and search options at the top of the page to quickly find specific orders.